Responsible Gaming

At Hajper on hajper.bet, responsible gaming means approaching gambling as a form of entertainment that should remain controlled, affordable, and optional at all times. Our goal is to help you make informed, conscious decisions about your play, to recognise early signs of risk, and to provide tools and support whenever you need them. Although the Hajper brand is not licensed to operate in the United Kingdom and is geo-blocked from UK IP addresses, this page explains our approach to player protection and outlines key standards followed in leading regulated markets, including the UK. You will find practical advice, technical tools, and independent support contacts so that you, your family, and your community can manage gambling safely and seek help confidentially whenever required.

Hajper is operated within regulated markets by group companies including Hajper Ltd (licensed in Sweden under number 20Si2440) and Co-Gaming Limited (licensed in Malta under MGA/CRP/178/2009 and in the UK under licence 39286 for other brands such as ComeOn!). Any entity calling itself "Hajper" and accepting UK customers without a UK Gambling Commission licence would be unlicensed and potentially fraudulent. UK residents should not attempt to access hajper.bet, and should only gamble with operators authorised by the UK Gambling Commission. The information below is therefore provided for transparency, for players accessing Hajper legally from other jurisdictions, and as general guidance on safer gambling practices and UK-standard protections.

Risk Awareness

Most people who gamble do so for fun, but gambling can create serious financial, emotional, and social harm if it stops being entertainment and becomes a way to escape problems or chase losses. We encourage you to observe your own behaviour, expand your awareness of risk signs, and reflect honestly on whether gambling is still under your control. Early recognition is critical: the sooner you act, the more options you have to protect yourself.

Common warning signs of problematic or addictive gambling can include:

• Gambling more frequently or for longer sessions than you originally planned, especially late at night or alone.
• Thinking about gambling a lot of the time, including at work, at school, or during family activities.
• Spending more money on gambling than you can afford, or using funds needed for rent, bills, or essentials.
• Chasing losses by immediately trying to win back money you have lost.
• Borrowing money, selling possessions, or taking out new credit to finance gambling.
• Hiding or lying about gambling from family, friends, or colleagues.
• Feeling irritable, anxious, or low when you cannot gamble, or using gambling to cope with stress or negative mood.

If you recognise any of these signs, we strongly recommend reducing or stopping play, using the tools explained below (limits, time-outs, or self-exclusion), and contacting a specialist support service.

Self-Assessment Questions

The following questions are for your personal reflection. They are not a diagnosis, but several "yes" answers may indicate a risky situation:

• Have you spent more money or time on gambling in the last 12 months than you initially intended?
• Have you ever gambled with money that was needed for rent, bills, food, or other essential expenses?
• Do you feel restless, anxious, or irritable when you try to cut down or stop gambling?
• Have you lied to people important to you about how much or how often you gamble?
• Have you tried to win back money you previously lost by continuing to gamble ("chasing losses")?
• Has your gambling caused conflicts with your partner, family, friends, or affected your work or studies?
• Have you ever borrowed money, taken out a loan, or sold belongings to finance gambling?

If these questions concern you, we urge you to take a break from all gambling, set strict limits or apply self-exclusion, and contact an independent organisation such as GamCare or Gambling Therapy for confidential guidance.

Limits & Tools

Effective control of gambling starts with clear, pre-defined limits on how much time and money you are prepared to spend. On hajper.bet, you can use built-in tools to define those boundaries in advance. These tools are designed to help you observe your activity, expand your control over your budget and time, and reflect on whether continued play is sensible for you. The exact layout of these tools may vary by jurisdiction and product, but the principles described here apply wherever our responsible gaming tools are offered.

Deposit Limits

Deposit limits restrict how much money you can add to your hajper.bet balance over a chosen period. Once set, they are a strong safeguard against impulsive or emotionally driven spending.

1. Where to set deposit limits: After logging in, open the account menu and navigate to the "Responsible Gaming" or "Limits" section. Select "Deposit Limits". This area is usually visible in your profile or cashier section.
2. Types of limits: You can typically set daily, weekly, and monthly deposit limits. For example:
   • Daily limit - e.g. £20 per 24-hour period.
   • Weekly limit - e.g. £50 per calendar week.
   • Monthly limit - e.g. £150 per calendar month.
3. How to enter limits: Decide the maximum amount you can comfortably afford to lose without affecting essential living costs. Enter the amounts in the corresponding fields and confirm. We recommend using conservative figures based on your disposable income, not total income.
4. Changes and cooling-off: Decreasing a limit will usually take effect immediately. Increasing or removing a limit will generally only take effect after a cooling-off period (for example 24 hours) and may require you to confirm the change again. This delay is designed to protect you from impulsive decisions.

If you reach a deposit limit, we will not accept additional deposits for that period. This is a hard stop and cannot be overridden by customer support.

Time Limits and Session Controls

Time limits help you avoid long, unplanned sessions. Where available, hajper.bet offers session timer and "reality check" functions that remind you how long you have been playing and encourage you to pause and reflect.

• Session timer: In the "Responsible Gaming" section, you may enable a session time limit (for example 30, 60, or 120 minutes). Once the chosen time is reached, you will receive an on-screen notification and may be logged out or prompted to confirm whether you want to continue.
• Reality checks: Periodic pop-up messages show how long you have been logged in and your net result (wins/losses) for the session. These messages encourage you to reconsider whether to keep playing.
• Planning breaks: We recommend planning breaks in advance (for example, stopping after one hour regardless of winnings or losses). Combine time limits with deposit limits for stronger protection.

Time-Out (Short-Term Breaks)

If you feel that gambling is becoming too intense but you are not ready for a longer self-exclusion, you can use a short "Time-Out" to block access temporarily.

1. How to activate a Time-Out: Go to "My Account" > "Responsible Gaming" > "Time-Out" (or similar wording). Choose a duration, typically between 24 hours and 72 hours, or longer where local rules allow.
2. What happens during Time-Out: You will not be able to place bets or play casino games while the Time-Out is active. In some jurisdictions you may still be able to log in to view your balance or withdraw funds; in others you may be fully blocked from logging in.
3. End of Time-Out: Once the selected period expires, your account will automatically become playable again unless you choose to extend the break or convert it into a longer self-exclusion.

If you find yourself repeatedly using Time-Outs or immediately returning to high-risk play afterwards, we strongly recommend considering a longer self-exclusion and contacting an independent support service.

Self-Exclusion

Self-exclusion is a formal agreement between you and hajper.bet that we will block your access to gambling for a longer period, typically from 6 months up to a lifetime, depending on the jurisdiction. This tool is designed for people who feel they have lost control or are at high risk of gambling-related harm. When you self-exclude, we take technical and procedural steps to prevent you from gambling with us during the chosen period.

How to Request Self-Exclusion

1. Locate the self-exclusion option: After logging in, go to "My Account" and open the "Responsible Gaming", "Safer Gambling", or similarly named section. Select "Self-Exclusion". If you cannot find it, you can request self-exclusion via live chat or by contacting customer support through the help section on hajper.bet.
2. Select the duration: You will usually be able to choose a minimum period starting from 6 months, with longer options such as 1 year, 3 years, 5 years, or permanent (lifetime) exclusion where permitted by local regulations.
3. Confirm your decision: Carefully read the explanation of consequences and confirm that you understand and accept them. You may be required to re-enter your password or complete a confirmation step so that we can record your explicit consent.
4. Processing of your request: Once confirmed, self-exclusion will normally take effect immediately. You will receive on-screen and/or e-mail confirmation. If there is any delay due to technical or verification steps, we will treat your request as effective from the time we received it.

Consequences of Self-Exclusion

• Account access: During a self-exclusion period you will not be allowed to log in to your account to play or place bets. Attempts to create new accounts in your name or using linked data may be detected and closed where our systems identify them.
• Deposits and bonuses: You will not be able to deposit or receive bonuses while self-excluded. We will make reasonable efforts to prevent marketing communications; if you still receive promotional messages, you should notify us so we can update your preferences.
• Balance and withdrawals: In most cases, any remaining real-money balance will remain available for withdrawal. You may need to contact customer support to arrange withdrawal if login is blocked. Wagering of that balance during self-exclusion is not permitted.
• Irreversibility: Self-exclusion is intended as a firm protective measure. Reducing or cancelling an active self-exclusion is not normally permitted before the minimum period expires. After expiry, some jurisdictions require a cooling-off and a reactivation request before you can play again.

Relationship with National Schemes

In certain countries there are national self-exclusion registers (for example, Spelpaus in Sweden or GAMSTOP in the United Kingdom). Hajper's primary operational licence is issued by the Swedish Gambling Authority under licence number 20Si2440, and Swedish residents can use the national Spelpaus service to block access to all licensed operators in Sweden. The Hajper brand does not hold a UK Gambling Commission licence, is geo-blocked from UK IP addresses, and is not part of the UK-wide GAMSTOP network. UK residents should therefore not attempt to gamble with Hajper and should instead register with GAMSTOP and use only UK-licensed operators.

If you are currently experiencing serious gambling problems, we recommend choosing the longest possible self-exclusion period, registering with any relevant national self-exclusion scheme in your country, and seeking professional support immediately.

Support Resources

No operator can, by itself, address all aspects of gambling harm. Independent, specialised organisations provide confidential advice, therapy, and peer support. We strongly encourage you to expand your support network beyond the operator, and to reflect on your situation with the help of trained professionals or peers with lived experience. The services listed below are independent of hajper.bet; we are not responsible for their content, but we select them because they are recognised within the responsible gambling field.

Local Support for the United Kingdom

Even though Hajper is not licensed to operate in the UK, UK residents affected by gambling (online or offline, licensed or unlicensed) can access the following national services free of charge:

• National Gambling Helpline (GamCare): Call 0808 8020 133 from within the UK, 24 hours a day, 7 days a week. Trained advisers provide confidential information, emotional support, and referrals to local treatment services. Language: English.
• GamCare Online Services: Live chat and moderated forums at www.gamcare.org.uk offer real-time support and peer discussion. Language: English.
• NHS Gambling Treatment Services: Information on NHS-funded specialist clinics is available at www.nhs.uk (search for "gambling support"). Services may include cognitive behavioural therapy (CBT) and other interventions. Language: English, with interpretation services in many areas.
• National Debt Advice: If gambling has led to financial difficulties, organisations such as StepChange and National Debtline provide free, confidential debt counselling and budgeting advice.

International Support Organisations

These services provide support to players and affected others worldwide. Gambling Therapy, for example, offers multilingual online support and forums, while Gamblers Anonymous and related groups provide peer-support meetings (in person and online) based on a 12-step model.

National and Cross-Border Self-Exclusion Schemes

• United Kingdom - GAMSTOP: A free service that allows UK residents to self-exclude from all online gambling sites licensed by the UK Gambling Commission. Register at www.gamstop.co.uk. Hajper is not part of GAMSTOP because it does not hold a UKGC licence and is geo-blocked for UK residents.
• Spain - RGIAJ Register: Spain maintains a General Register of Banned from Access to Gaming (RGIAJ). Spanish residents may enrol to prevent access to licensed gambling operators in Spain. Further details are available from the Spanish gambling regulator (Dirección General de Ordenación del Juego).
• Sweden - Spelpaus: Swedish residents can register with Spelpaus to block access to all licensed online gambling companies in Sweden, including Hajper where applicable. Information is available at the Swedish Gambling Authority (Spelinspektionen).

We recommend that players use these national schemes in addition to any operator-specific self-exclusion, especially if gambling has become difficult to control or if you use multiple gambling websites.

Blocking and Filtering Tools

Technical blocking tools can help you block access to gambling content on your devices, adding an extra layer of protection beyond hajper.bet. Examples include:

• Gamban: A subscription-based app that blocks access to thousands of gambling websites and apps across multiple devices.
• BetBlocker: A free tool that allows you to restrict access to gambling sites and set your own exclusion periods.
• Parental control and DNS filters: General content filters (for example at router or operating system level) can supplement gambling-specific blocks, especially on shared devices.

These tools are operated by independent third parties and are not controlled by hajper.bet. We recommend researching each service carefully to ensure it meets your needs.

Family and Friends Support Resources

Family members and close friends affected by someone else's gambling can access dedicated support:

• GamCare - Support for others: GamCare provides specific information, chatrooms, and counselling for those affected by another person's gambling.
• GamAnon / Gamblers Anonymous family groups: Peer support groups for relatives and friends of people with gambling problems, often organised alongside Gamblers Anonymous meetings.
• Online forums and chats: Services such as Gambling Therapy host moderated forums where family members can share experiences and coping strategies anonymously.

All of the services described in this section are confidential and independent of hajper.bet. Contacting them will not affect your account status with us. In urgent situations, or where there is risk of harm to yourself or others, please contact local emergency services or health providers immediately.

Help for Family

Gambling problems rarely affect only the person who gambles. Partners, children, parents, and friends may experience financial stress, emotional distress, and a breakdown of trust. If you are concerned that someone close to you may have a gambling problem, it is important to approach the situation with care, structure, and support.

Talking to Someone About Their Gambling

• Choose the right moment: Aim for a calm, private time when neither of you is angry, under the influence of alcohol, or actively gambling.
• Focus on behaviour and impact: Use "I" statements rather than accusations. For example: "I am worried because rent has been late and I know gambling is a factor."
• Listen actively: Give the person space to speak and try to understand their perspective. Denial, shame, or embarrassment are common; avoid blaming or moral judgments.
• Set clear boundaries: Explain what you can and cannot accept (for example, you may decide not to lend money or cover debts linked to gambling).
• Encourage professional help: Suggest contacting a helpline, therapist, or mutual support group together and offer to support them through that process.

Support Resources for Families and Friends

• GamCare family support: GamCare's helpline, live chat, and forums offer tailored advice for those affected by another person's gambling, including financial and emotional guidance.
• Gambling Therapy family and friends section: Online forums and resources for affected others, available in multiple languages.
• GamAnon and related groups: Meetings and online resources for relatives and friends of problem gamblers, providing peer support and shared experience.
• Local counselling and psychotherapy: A qualified psychologist or psychotherapist can help you process stress, trauma, or relationship issues arising from gambling.

If the person you are concerned about is a customer of hajper.bet and is legally permitted to play in their jurisdiction, you can encourage them to use our self-exclusion and limit tools, or contact our support team for advice on closing their account. Please note that, due to privacy and data protection rules, we may not be able to discuss a specific customer's account with you without their explicit consent.

Next Steps if Harm Is Ongoing

• Financial protection: Seek independent debt and budgeting advice to stabilise your own financial situation, for example from national debt-advice charities in your country.
• Legal and safeguarding advice: If you are at risk of harm, or if children or vulnerable adults may be affected, contact local social services, legal advice centres, or emergency services as appropriate.
• Look after yourself: Caring for someone with an addiction can be exhausting. Make sure you build your own support network and consider individual therapy or support groups.

Operator's Commitment

Hajper, through its operating entities (including Hajper Ltd and Co-Gaming Limited), is committed to protecting players and complying with the requirements of the jurisdictions in which it is licensed, such as Sweden (licence 20Si2440) and Malta (MGA/CRP/178/2009). For UK-facing brands operated by Co-Gaming Limited under UK Gambling Commission licence number 39286 (for example ComeOn!), additional UK-specific requirements apply, including anti-money-laundering controls, affordability checks, and enhanced markers-of-harm monitoring. The Hajper brand is not currently licensed in the UK and is not available to UK residents, but our internal standards are designed to reflect best practice across regulated markets.

Internal Risk-Check Procedures

• Behavioural analysis (OBSERVE): We monitor play patterns for indicators of potential harm, such as very long sessions, rapidly increasing stakes, repeated deposits in a short period, or frequent use of time-outs and cancellations of withdrawal requests.
• Enhanced review (EXPAND): Where risk markers are detected, we may conduct a deeper review, which can include examining deposit and loss patterns over time, considering the use of credit cards where permitted, and cross-checking information you have provided (for example, affordability evidence in highly regulated markets).
• Intervention and follow-up (REFLECT): Depending on the level of risk, we may send safer-gambling messages, apply or suggest limits, temporarily restrict certain products, or in serious cases suspend your account or enforce self-exclusion.

When We May Contact You

Our support or safer-gambling team may proactively contact you if we identify patterns suggesting you may be at risk of harm. Examples include, but are not limited to:

• Substantial increases in deposit levels or staking amounts that appear inconsistent with normal play.
• Frequent deposits followed by rapid losses, particularly after repeated time-outs or self-exclusions.
• Evidence of distress during customer-service interactions, such as references to financial hardship or inability to stop gambling.

In such cases, we may contact you via e-mail, in-account messages, or other registered contact details. We may recommend or enforce lower limits, suggest self-exclusion, or request additional information (for example proof of income or affordability) where required by local law. Where we believe continued gambling could cause significant harm, we may restrict or close your account even if you do not agree. These measures are part of our duty of care as a licensed operator and are applied in line with applicable regulations.

For UK-regulated brands of Co-Gaming Limited, unresolved disputes about gambling transactions can normally be referred to the Independent Betting Adjudication Service (IBAS), the designated Alternative Dispute Resolution (ADR) provider (see ibas-uk.com). This ADR route does not apply to the Hajper brand in relation to UK players because Hajper is not licensed in the UK.

Updates

Responsible gaming standards and regulatory requirements continue to evolve. We therefore review and update this page regularly to reflect changes in law, licence conditions, and internal policies across the jurisdictions in which we operate. Changes may include new tools, revised procedures, or updated contact details for external support organisations.

• How you will be notified: Significant changes to our responsible gaming policy may be communicated through:
  • Notices or banners on the hajper.bet website or within your account area.
  • Updates to the "Responsible Gaming" or "Terms and Conditions" pages.
  • E-mail or in-account messages where required by applicable regulations.
• Where to check the latest version: The most recent version of this information is always available on the responsible gaming page of hajper.bet. We encourage you to review it regularly.

Last updated: 6 November 2025.

Please note that this page is for general information only. It does not constitute legal advice and does not create or modify any contractual rights beyond those set out in the applicable Terms and Conditions for your jurisdiction.

Contact & Feedback

We welcome feedback on our responsible gaming measures and encourage you to contact us if you need support or believe that our tools could be improved. Clear communication helps us observe how our policies function in practice, expand our protective measures, and reflect on where we can do better.

Responsible Gaming Contacts

• E-mail: A dedicated responsible gaming e-mail address for Hajper is not specified in the available data. Please use the general support contact listed in the "Contact Us" or "Help" section of hajper.bet and clearly mark your message as "Responsible Gaming". Your request will be directed to our responsible gaming team.
• Telephone: A specific telephone number for the responsible gaming department is not currently specified. Where a customer-service phone number is provided in your jurisdiction, you may use it to request assistance with limits, self-exclusion, or other safer-gambling measures.
• Live chat / messaging: In many markets, you can contact us via live chat from the website or app. Inform the agent that your query relates to responsible gaming so that it can be handled with appropriate priority and sensitivity.

Feedback and Self-Control Requests

• In-account feedback form: Where available, you can use the feedback or contact form within your account area to request help with self-control (for example, setting or tightening limits, requesting a break, or initiating self-exclusion). Include as much detail as you feel comfortable sharing about your situation so that we can recommend appropriate tools.
• Formal complaints: If you are dissatisfied with how a responsible gaming issue has been handled, you may raise a formal complaint through the process described in the Terms and Conditions for your jurisdiction. For UK-regulated brands of Co-Gaming Limited (not including Hajper), unresolved disputes may be escalated to IBAS at ibas-uk.com in accordance with UK Gambling Commission requirements.
• ADR and regulatory contacts: For accounts registered under Malta Gaming Authority or Swedish Gambling Authority licences, additional dispute-resolution routes (including ADR bodies such as eCOGRA, where applicable) are described in the relevant Terms and Conditions and on the regulator's website.

When you contact us about responsible gaming, our priority is your wellbeing. We will treat your request with discretion, may ask clarifying questions to understand your situation, and will offer tools such as limits, time-outs, or self-exclusion where appropriate. In serious cases, we may need to impose restrictions on your account even if you have not requested them, in line with our duty of care and regulatory obligations.