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Privacy Policy

This privacy policy explains how Hajper, operating through the hajper.bet website and related services, collects, uses, and protects your personal data when you visit our sites, create an account, use our casino and betting services, or otherwise interact with us. It applies to website visitors, registered players, and other individuals whose data we process in connection with our services. The Hajper brand is not licensed to offer gambling services in the United Kingdom and hajper.bet is not intended for players located in the UK; however, this notice is designed to reflect UK and UK GDPR standards for transparency. This document is for general information only and does not constitute legal advice. Effective date: 6 November 2025.

Who We Are

For the purposes of this privacy policy, references to "Hajper", "we", "us" or "our" mean the Hajper-branded online gambling services offered via the hajper.bet domain and operated within the ComeOn Group of companies. In most cases the primary data controller for hajper.bet is:

  • Hajper Ltd, a limited company registered in Malta with registration number C55043.

Depending on your location, product, and applicable regulation, another group company may act as data controller or joint controller, in particular:

  • Co-Gaming Limited, a limited company registered in Malta with registration number C47444, holding various gambling licences including a Combined Remote Operating Licence (account number 39286) issued by the UK Gambling Commission for brands such as ComeOn! (note: the Hajper brand is not an approved UK trading name under this licence).

The main registered office used for group online gambling operations is:

  • Registered address: Co-Gaming Limited, 3rd Floor, Spinola Park, Triq Mikiel Ang Borg, St Julians, SPK1000, Malta.

We are part of the ComeOn Group, an international iGaming group founded in 2008, which owns and operates multiple brands in Europe, including operations licensed by the Malta Gaming Authority (MGA/CRP/178/2009) and the Swedish Gambling Authority (Spelinspektionen licence 20Si2440 for Hajper Ltd in Sweden).

We maintain a dedicated data protection function responsible for overseeing compliance with applicable data protection laws (including UK GDPR, EU GDPR where relevant, and other local regimes):

  • Data Protection Officer / Data Protection Team (DPO): Data Protection Officer, Hajper / ComeOn Group
  • Postal contact for privacy matters: Data Protection Officer, Co-Gaming Limited, 3rd Floor, Spinola Park, Triq Mikiel Ang Borg, St Julians, SPK1000, Malta
  • Email (privacy enquiries): [email protected] (or the privacy contact details provided in your account area or on hajper.bet)

What Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with Hajper via hajper.bet and related services. This includes:

Identification and contact data

  • Basic details: full name, date of birth, place of birth, nationality, gender (where required by regulation), username, and internal player ID.
  • Contact details: email address, telephone number, postal address, country of residence, preferred language.
  • Verification data (KYC): copies or details of identity documents (e.g. passport, ID card, driving licence), proof of address (e.g. utility bill, bank statement), and, where required by local rules, information on source of funds and source of wealth.
  • National or electronic ID: in certain markets such as Sweden, national identification numbers and electronic identification data (e.g. BankID credentials information as provided to us by the BankID provider) to enable "Pay N Play" functionality and instant verification.

Technical and device data

  • Technical identifiers: IP address, device identifiers, operating system, browser type and version, language settings, time zone, approximate location derived from IP (country/city level), and device characteristics.
  • Usage logs: server logs, login and logout times, session identifiers, pages viewed, links clicked, approximate session duration, error logs, and interactions with customer support.

Account, gaming and behavioral data

  • Account information: account registration details, account status, verification status, responsible gambling settings (e.g. deposit limits, time-out, self-exclusion), communication preferences.
  • Gaming and betting data: betting history, game rounds played, stakes, wins and losses, bonus usage, wagering progress, jackpot participation, and gameplay timestamps.
  • Behavioral and interaction data: clicks, navigation paths, response to messages and offers, participation in promotions and tournaments, and interaction with responsible gambling tools (e.g. reality checks, affordability tools).

Payment and financial data

  • Transaction data: deposits, withdrawals, payment amounts, currencies, timestamps, and transaction identifiers.
  • Payment method details: masked card numbers, payment provider identifiers (e.g. e-wallet, instant banking, BankID "Pay N Play" provider), bank account IBAN/BIC where necessary to process withdrawals, and fraud/chargeback indicators provided by payment processors.
  • Compliance-related financial data: information used to comply with anti-money laundering (AML) and counter-terrorist financing (CTF) obligations, including affordability assessments and unusual transaction monitoring data.

Communications and customer support data

  • Support interactions: chat logs, email correspondence, call recordings (where permitted by law), complaint records, and internal notes about how requests were handled.
  • Marketing interactions: your responses to marketing campaigns, opt-in/opt-out decisions, and interactions with newsletters and on-site messages.

Cookies and similar technologies

  • Cookies: small text files stored on your device to remember your preferences and to keep you logged in, analyse site usage, and personalise content.
  • Similar technologies: web beacons, pixels, SDKs, and local storage used for analytics and advertising, subject to cookie consent requirements.

Where required by law, we avoid collecting special category data (such as health data) unless strictly necessary and explicitly provided by you (for example, information you may voluntarily share with us when discussing gambling-related harm with our responsible gambling team).

Legal Basis for Processing

We process your personal data only where we have a valid legal basis under applicable data protection laws such as the UK General Data Protection Regulation ("UK GDPR"), the EU GDPR (where relevant for EEA-based players), and comparable laws in other jurisdictions. Depending on the processing activity, one or more of the following legal bases apply:

  • Performance of a contract: we process data necessary to enter into and perform our contract with you, including to create and manage your account, verify your identity and eligibility, enable deposits, bets and withdrawals, settle bets, provide bonuses and promotions, and offer customer support.
  • Compliance with legal obligations: we process data that is required to comply with legal and regulatory obligations imposed by gambling, AML/CTF, tax, and accounting laws in the relevant licensing jurisdictions (for example the Malta Gaming Authority, the Swedish Gambling Authority, or other competent authorities). This includes mandatory KYC checks, ongoing monitoring, record-keeping, reporting of suspicious transactions, and responding to lawful requests from regulators, courts, and law enforcement.
  • Legitimate interests: we process data where necessary for our legitimate interests (or those of a third party), provided these are not overridden by your interests or fundamental rights and freedoms. These interests include:
    • running, securing, and improving our websites and services;
    • fraud detection and prevention, misuse prevention, and network security;
    • enforcing our terms and conditions and protecting our legal rights;
    • conducting analytics and statistics to improve user experience and product performance;
    • personalising content and offering targeted promotions to existing players, within applicable marketing rules.
  • Consent: where required by law, we rely on your consent to send electronic direct marketing to new customers, to place or read non-essential cookies (e.g. advertising and some analytics cookies), and, in some jurisdictions, to carry out certain forms of profiling or share data with specific third parties for marketing purposes. You can withdraw your consent at any time (see "Your Rights").
  • Protection of vital interests and public interest: in rare circumstances we may process data to protect your vital interests or those of another person (for example, where there is a serious and immediate risk of harm) or where processing is required for reasons of substantial public interest under applicable law (for example, combating serious crime or safeguarding vulnerable persons), subject to legal safeguards.

Purpose of Processing

We use your personal data for clearly defined purposes that are compatible with the reasons for which it was collected. The main purposes are:

  • Providing and operating our services: to register and manage your account, verify your identity and age, process deposits and withdrawals, operate casino games and betting services, settle bets and payouts, manage loyalty schemes and bonuses, and provide customer support.
  • Regulatory compliance and risk management: to comply with our obligations under gambling laws, AML/CTF regulations, responsible gambling requirements, tax and accounting rules, and to carry out risk assessments, affordability checks, and ongoing monitoring of transactions and gameplay.
  • Responsible gambling: to provide and manage responsible gambling tools such as deposit limits, reality checks, time-outs, and self-exclusion; to monitor behavioral indicators of potential gambling-related harm; and to contact you where patterns suggest that intervention, information, or support may be appropriate.
  • Security, fraud prevention, and abuse detection: to protect our services and players from fraud, money laundering, bonus abuse, account takeover, and other misuse; to authenticate logins; to monitor suspicious behaviour; and to secure our IT infrastructure.
  • Service improvement and analytics: to understand how our websites and games are used, measure performance of products, improve usability, develop new features and offerings, and test changes, using aggregated or pseudonymised analytics where possible.
  • Marketing, offers and personalisation: to send you service-related communications, and, where permitted, marketing messages about promotions, bonuses, tournaments, and new products from Hajper or other brands in the ComeOn Group; to personalise on-site content and offers based on your preferences and activity, subject to your marketing and cookie choices.
  • Business administration and legal protection: to manage our business operations, maintain records, handle complaints and disputes, perform internal audits, comply with legal processes, and defend our rights in legal or regulatory proceedings.

Disclosure & Sharing

We do not sell your personal data. We share your data only with carefully selected recipients and only where there is a valid legal basis and appropriate safeguards.

  • Group companies: companies within the ComeOn Group (including Co-Gaming Limited and Hajper Ltd) that support the provision of hajper.bet services, for example by providing shared IT infrastructure, compliance, risk, finance, and customer support functions.
  • Payment service providers and banks: providers of payment and payout services (such as card schemes, e-wallet providers, instant banking and "Pay N Play" providers, and banks) to process your deposits, withdrawals, and chargebacks, and to perform fraud and AML checks.
  • Technical and operational service providers: trusted third parties that provide hosting, cloud services, security and anti-fraud solutions, game platforms, analytics tools, customer support platforms, email and SMS delivery, and identity verification services.
  • Regulators, ADR and public authorities: gambling regulators (for example, the Malta Gaming Authority, the Swedish Gambling Authority, and the UK Gambling Commission in relation to group activities under licence 39286), approved alternative dispute resolution (ADR) bodies such as IBAS in the UK and eCOGRA for certain MGA-licensed operations, tax authorities, law enforcement, courts, and other public bodies when we are legally obliged to do so or when necessary to protect our rights or the rights of others.
  • Marketing and advertising partners: where permitted by law and subject to your consent where required, marketing networks, affiliates, and advertising technology providers that help us deliver and measure marketing communications, personalise content, and prevent advertising fraud. Any such sharing will be limited and governed by contracts that restrict use of your data.
  • Professional advisers and acquirers: lawyers, auditors, consultants, and potential buyers